The very first principle of the Agile Manifesto is “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.”
However, our capabilities to deliver valuable software, and to satisfy our customers is often impeded and blocked by partially done work, extra features, paperwork & relearning, hand-offs, task switching, delays, and defects.
Value Stream Mapping (VSM) is a technique that can help uncover the queues, bottlenecks, and silos in any of your team’s, group’s, or organizational processes. Have you ever wondered about:
- The three weeks (or months!) it takes to get a release deployed into production?
- The time it takes to get a laptop provisioned?
- The time it takes to get hardware installed in the data center?
- The time it takes to get from “We need help!” to a new teammate being on board?
VSM will help you see how your customer value flows, create a real baseline visualization of your process(es) and their relationships, and allow creation of a vision of the future process.
In this session you'll learn what VSM is, and how to create one, allowing you to optimize your process steps, your business capabilities, and your people by organizing around value. Implementing VSM will help deliver the real results of faster value delivery, higher quality, and higher customer satisfaction.
