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Friday, October 4 • 1:35pm - 2:35pm
Measuring Customer Success: I Paid You for My Problem NOT for Your Feature

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Customers are not paying for your product, they are hiring your product and are paying for positive outcomes and impacts. Agile was marketed with promise of faster value delivery to customers but, as it went mainstream, many organizations focused only on mastering different elements of Agile frameworks and progress is being measured by vanity metrics such as velocity and burndown charts leaving customer success sideways.

Taking teams to the next level of satisfying customers through the continuous delivery of valuable product requires an alignment between the product engineering team and their customers. Join Kalpesh as he shows, through storytelling and practical techniques, how connecting teams to customers can move them from "feature factory" to collaborative partners in driving customer success.

avatar for Kalpesh Shah

Kalpesh Shah

Director, Agile Transformation, IntraEdge Inc.
Kalpesh Shah is a Digital Product Coach, Speaker and Culture Hacker. He works with clients ranging from Fortune 50 companies to startups, helping them make the transition to an Agile way of working, implementing Agile at Scale, employing Lean Product Development approaches, and instilling... Read More →

Friday October 4, 2019 1:35pm - 2:35pm CDT
Room G